Yi-Tan Tech Community Call 225 – Social Media Hits CRM –

Shocker: Customer Relationship Management is actually getting to be about relationships. It’s hitting social media (or vice versa).

In this call we’ll look at two innovative approaches to weaving the new tools into platforms that help people manage conversations and build better relationships. It’ll sound better when they say it.

With Bantam Networks‘ John Rourke and CoTweet‘s Jesse Engle, let’s discuss:

• How do your offers change people’s expectations and behaviors?
• Where might the field of CRM be heading? Are cliens eager?
• What’s the thing your client companies seem to need the most?

Yi-Tan Tech Community Call 225 – Social Media Hits CRM –